Aug. 2017 – Present Business Transformational Consultant, Ultimate Success Coach
Oct.-2013 to Aug. 2017 HR Assistant Manager
Americana Head Office – “Talent Acquisition / Systems and policies Department”
May-07 to Oct.-2013 KFC Training Manager
Dec-06 to Apr-07 Restaurant Manager
Doctorate Degree, DBA, Business Administration and Management, General from Ein Shams University.
- Certified NLP Master Practitioner from the American Union of NLP (AUNLP)
- Certified Life Coach from the American Union of NLP (AUNLP)
- Certified Business Coach from the American Union of NLP (AUNLP)
- Certified NLP Practitioner from the iNLPCenter and the International NLP Association
- Certified Executive coach from Universal Coach Institute.
- Certified Six Sigma Green Built from Six Sigma School.
- Leading a mega project of accrediting all KFC, Pizza Hut and Hardee’s curriculums and training programs from City&Guilds institute to ensure the employees and trainees are acquiring the needed global Qualifications.
- Implementing and supervising the whole process of the e-Recruitment system within Americana Group.
- Participated in preparing, designing and finalizing the Americana On-line Training programs using the learning Management System (LSM)
- One of the core organization team and facilitator in the HR College with the corporate and YUM Company.
- Participated in developing Americana Performance Management (APM) for all departments and positions
- Developed and delivered a Crisis Management Training Program for all KFC RGMs and above store managers, which had a positive impact and R.O.I on the business.
- Participated in translating, collecting, and producing a food safety book registered in the Ministry of Health and all the supplementary training products.
- Participated in delivering as facilitator the food safety training program for 1200 health inspector over the under the sponsor of Americana Company.
- Participated in developing the HR and Training system in .G.I Friday’s.
- Introduced the new customer satisfaction programs for operation leaders and section heads (KFC concept).
- Participated in developing variety and diversified range of training programs and workshops.
- Participated in launching compared upselling technique program for the first time in café business.
- Designed training manuals for Crew Trainers and Module Trainers and updated the In- Store Training System within KFC concept.